It is important to understand that www.astrologystarts.com is not a payment-gateway-integrated website. Hence, no online transactions are being done through the website. However, people who trust Guru Ji – Pandit Shri Devesh Kumar Thakur Ji’s predictions, pay online for their better future or remedial solutions. Here we are defining the Cancellation & Refund Policy for those payments.
Effective Date: 15 August 2025
Last Updated: 15 August 2025
AstrologyStarts.com is committed to delivering high-quality astrological insights, spiritual remedies, and personalised consultations. We value your trust and strive to maintain transparency in all transactions.
The provisions of this Cancellation and Refund Policy shall govern www.astrologystarts.com, together with its associated and lawfully administered social media platforms, including but not limited to YouTube, Facebook, WhatsApp, and any other official digital channels, in compliance with applicable laws, Google Publisher Policy, Google AdSense standards, and relevant cyber regulations.
1. Nature of Services
www.astrologystarts.com is established as a knowledge-based blog and consultancy platform delivering personalised spiritual and advisory services in Astrology, Numerology, Palmistry, and other Vedic remedial practices. The website is not to be construed as a payment gateway, online marketplace, or e-commerce platform.
Services are delivered exclusively through direct personal engagement, with confirmation strictly via the contact information registered on our Consultancy Page. Cancellations and refunds, where applicable, shall be administered in accordance with this Policy, subject to due verification, and in compliance with prevailing cyber regulations.
2. Service Delivery & Time Slots
Upon confirmation of payment, time slots for consultations will be assigned depending on the availability of Guru Ji.
In light of significant demand, such slots may reasonably take between seven (7) to ten (10) days to be scheduled. All delivery timelines are indicative estimates only and may vary due to workload, operational constraints, or factors beyond control. Cancellations and refunds, where applicable, shall be processed exclusively in line with this Policy and subject to verification, without creating any automatic entitlement to refund.
3. Cancellation & Refund Eligibility
Refunds and cancellations are strictly governed and are subject to the following legally binding terms:
a) Consultancy & Reports
- Once a report or consultancy service has entered the processing phase ( i.e, allocation to Guru-Ji), no refund shall be processed.
- No refund entitlement exists once a consultancy session has been delivered, regardless of user expectations or satisfaction.
Cancellations or refund requests must be made strictly within one (1) hour of the payment transaction and will be entertained only upon approval, which remains at the exclusive discretion of the platform.
b) Call with Astrologer
Refunds shall not apply where the user:
- Misses the scheduled call,
- Fails to join the scheduled consultation
- Provides incorrect or unreachable contact details
- It is the sole responsibility of the user to ensure their availability and accessibility at the confirmed time slot for the consultation.
4. User Liability for Information
- Users are solely responsible for providing accurate, correct and complete information.
- Refunds shall not be processed or issued where services or reports are based on erroneous, incomplete, or misleading data provided by the User.
- Any rectification or amendment request for submitted information must be made within one (1) hour of the order..
5. Refunds for Double Payments or Technical Errors
- In case of confirmed double payment or any other verifiable technical errors occur, the excess amount will be refunded in full, without deductions
6. Spiritual & Advisory Disclaimer
- All services are spiritual in nature and provided for guidance only. and they are not substitutes for medical, legal, psychological, psychiatric or professional advice.
- The website expressly disclaims any guarantees of results, regarding the success in respect of remedies such as gemstones, RudRaksha beads, mantras, dhyana’s or pranayama.
- Refunds shall not be entertained on the grounds of outcome dissatisfaction. Users are encouraged to review the Disclaimer Page for further clarification.
7. Platform’s Right to Refuse or Cancel Services
Astrologystarts reserves the right to cancel or refuse any service request under the following conditions:
- Unavailability of Guru Ji’s time slots.,
- Clerical or pricing errors.
- Technical System failures.
- Suspected fraudulent activity and misuse or abuse of the services.
- Any other reason deemed appropriate by Guru Ji or the Website Technical team.
In such cases, a full refund will be processed if the payment has already been made.
8. Pricing & Payment Terms
a) Pricing Transparency
Service charges are structured based on the effort, time, and value as transparently disclosed in the respective service descriptions.
b) Schedule of Payments
Some services are bound to specific durations or delivery timeframes, or structured schedules which vary by service type or package.
c) Right to Refuse Service
The platform reserves the right to withhold or deny service to anyone suspected of misuse or exploitation of the spiritual or advisory nature of our offerings.
9. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall fall within the exclusive jurisdiction of the courts located in Nagpur, Maharashtra.
10. Amendments to this Policy
The platform reserves the right to amend, update, or modify this Policy at its sole discretion. Updates will be reflected with a revised “Last Updated” date.
11. Contact for Disputes or & Queries
For complaints, disputes, or clarifications concerning cancellations, refunds, or payments, users may reach out to “astrologystartshelp@gmail.com”
12. Closing Statement
This Cancellation & Refund Policy is designed to protect the interests of both the User and the Service Provider.
This Policy shall remain final and binding on all Users. The policy is legally binding, to ensure transparency, compliance with applicable cyber regulations, while maintaining the holiness & sanctitude of Vedic astrology practices. As offered through www.astrologystarts.com.